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Estimated Delivery Times

Delivery time is based on both the handling time and the transit time, which vary depending on your selected shipping method and location.

Note:

• Orders placed before 5:00 PM (EST) will be processed the same business day.
• Orders placed after 5:00 PM (EST) or on weekends/holidays will be processed on the next business day.
• Estimated delivery = Handling time + Transit time.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking link. Please allow 2 – 3 business days for the carrier to scan and update your tracking information.

If you don’t see the tracking email in your inbox, please check your spam or junk folder.

At Onope, we strive to provide an excellent shopping experience. We understand that returns may be necessary from time to time, and we aim to make the process as easy and hassle-free as possible for our valued customers.

Company Information

Company Name: Timothy Hanmann LLC
Address: 8839 W Manzanita Dr, Peoria, AZ 85345, United States
Email: support@onope.com
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

Initiating a Return

To initiate a return, please contact our support team via the “Contact Us” page on our website within 180 days of receiving your product. For a quicker resolution, please include the following information in your request:

• Name on the order
• Order number
• Detailed description of the issue
• Photos illustrating the problem (if applicable)
• Your preference for a replacement or refund

Return Policy

We accept returns for non-sale items within 180 days of receiving your order. Please note the following conditions for returns:

• Condition of Item: The item must be in its original condition, meaning it is unwashed, unworn, and has tags attached.
• Receipt: You must include the original sales receipt or order confirmation email when returning the item.
• Exclusions: We are unable to accept returns for customized or personalized items, unless they are defective or damaged.

Returns Procedure

Once you have contacted our support team and received an approved return address, please follow these steps to complete your return:

1. Prepare Your Return Package:
   • Include a printout of your purchase confirmation email along with the returned item(s).
   • Ensure the item(s) are in their original condition, including packaging and tags.
2. Ship the Package:
   • Use your local post office or a courier service to send the package to our warehouse.
   • Obtain a tracking number from the carrier and provide it to us for reference.
3. Confirmation:
   • Once we receive your return, we will send you an email confirmation.
   • You will be notified of the approval or denial of your return and refund or exchange request.

Important Notes

• Customer Errors: We are not responsible for customer errors, such as spelling or grammatical mistakes in custom orders, issues with original images, or errors in the ordering process.
  • Tip: We strongly recommend carefully reviewing your order before completing your purchase to avoid any mistakes.

Help and Support

If you have any questions or need assistance regarding your return, please do not hesitate to contact us. Our customer service team is here to help and will ensure a timely resolution.

We are committed to your satisfaction and will handle your return request with care.

For further assistance, please reach out to us via our “Contact Us” page or directly at support@onope.com.

At Onope, we are committed to making your shopping experience easy, secure, and transparent. This Payment Policy explains the payment methods we accept, how we process your transactions, and what you can expect after placing an order with us. By making a purchase on https://onope.com, you agree to comply with the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We offer multiple secure payment options for your convenience:

• Credit Cards: Visa, MasterCard, American Express, Discover
• Debit Cards
• PayPal

All transactions are processed in USD (United States Dollar).

2. Payment Security

We prioritize your security. All payment transactions are encrypted using Secure Socket Layer (SSL) technology and processed through trusted third-party payment gateways. We do not store your credit card or payment details on our servers.

3. Payment Authorization

When you place an order, your card will be authorized for the total amount. Payment is captured immediately upon order confirmation to ensure the prompt processing of your item.

If authorization fails, your order will not be completed, and you will be notified to update your payment method.

4. Taxes and Duties

All prices displayed on our website are exclusive of applicable taxes. You are responsible for any local taxes, VAT, or customs duties that may apply depending on your location.

For international orders, customs duties and taxes may be charged upon delivery, and these are not included in our prices.

5. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing your order number, a summary of your purchase, and estimated delivery information.

If you do not receive a confirmation within 24 hours, please check your spam/junk folder or contact us immediately at support@onope.com.

6. Payment Issues

If you experience any issues during the payment process, such as failed transactions or duplicate charges, please contact us at support@onope.com. Our customer service team will assist you promptly.

7. Refunds

If your order is canceled, refunded, or returned according to our Return Policy, your refund will be processed to the original payment method used during purchase. Please allow 7 business days for the refund to appear on your statement.

For more information, please visit our Refund Policy page.

8. Changes to This Payment Policy

We reserve the right to update or modify this Payment Policy at any time to reflect changes in our practices or for operational, legal, or regulatory reasons. Changes will be effective immediately upon posting on our website.

We encourage you to review this page periodically to stay informed.

Need Help?

If you have any questions regarding your payment, feel free to contact us at:

Email: support@onope.com

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)