Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopAt SOUL & SPARKLE LLC, we believe the journey of your order should be as seamless as the product itself. We’ve designed a clear and reliable shipping process to make sure you know exactly when your item will arrive.
1. Shipping Region
We currently ship to all residential and business addresses within the 48 contiguous United States.
At this time, we are unable to ship to the following locations:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- International addresses
- APO/FPO addresses
2. Processing & Shipping Times
Every Onope product is carefully prepared before it leaves our hands.
| Stage | Timeframe | Notes |
| Order Processing | 2 – 3 business days | Orders placed before 12:00 PM EST are processed the same day.Orders placed after 12:00 PM EST begin processing the next business day. |
| Shipping Time | 4 – 5 business days | Applies after processing is complete. |
| Total Delivery Time | 6 – 8 business days (from date of purchase) | Estimated timeframe from the day you place your order. |
3. Flat-Rate Shipping
To keep things simple and transparent, we offer a flat-rate shipping fee of $6.99 on all orders, regardless of size or weight.
4. Shipping Carriers & Tracking
We work with a variety of reliable shipping carriers, including UPS, FedEx, USPS, DHL, and other trusted logistics partners to ensure your order is delivered safely and efficiently.
Once your order has shipped, you will receive a confirmation email containing:
- A tracking number
- A direct link to track your shipment on the carrier’s website
You can monitor your package’s progress in real-time using the link provided in your shipping confirmation.
5. Important Considerations
- Delivery Estimates: All delivery times are estimates and may be impacted by factors beyond our control, such as natural disasters, severe weather, federal holidays in the USA, or unforeseen carrier delays. We are not liable for delays caused by these circumstances.
- Address Accuracy: It’s the customer’s responsibility to provide a complete and accurate shipping address. We are not liable for failed deliveries or additional charges that result from incorrect address information.
6. Address Changes & Modifications
Since our products are made to order, our window for cancellations and address changes is limited. If you need to cancel an order or update a shipping address, please contact us immediately within 12 hours of placing the order. Once an order has entered the production or shipping phase, it cannot be canceled or modified.
Need Help?
If you have any questions about your order or our Shipping & Delivery Policy, please contact our support team. We’re here to help!
- Email: support@onope.com
- Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday
- Company Name: SOUL & SPARKLE LLC
- Address: 218 Ashland Ln, Sparta, MO 65753, United States