Refund Policy

At Onope, customer satisfaction is at the heart of everything we do. We are committed to delivering high-quality products and providing a transparent, hassle-free refund process to support your shopping experience. Please read the details below to understand our refund policy.

Company Information

Company Name: SOUL & SPARKLE LLC
Address: 218 Ashland Ln, Sparta, MO 65753, United States
Email: support@onope.com
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

Order Exchanges

To avoid order issues, we kindly ask that you double-check your size, design, and quantity selections before placing your order. Unfortunately, we cannot process exchanges due to customer errors in these areas. However, you may cancel your order within 24 hours and place a new one with the correct information.

For help with any changes, please contact our support team immediately.

Order Cancellations

You may cancel your order within 24 hours of placing it by contacting our support team at support@onope.com. After this time, your order may have entered production or shipping and cannot be canceled.

Returns and Refunds

We accept returns and refunds within 180 days of placing your order. After 180 days, the purchase is considered complete and no refunds will be issued.

You are eligible for a return or refund if:

• The item arrived damaged or broken.
• The product is significantly different in design, size, or material from what was ordered.
• You received the wrong item.
• The product does not match the description on our website.

Items Not Eligible for Return or Refund

• Products that have been worn, washed, or altered.
• Damage resulting from customer handling or misuse.
• Items without original tags or packaging.
• Minor imperfections such as small loose threads or wrinkles that do not affect usability.

All items must be returned in their original condition with packaging intact.

How to Request a Refund

To submit a refund request, please email support@onope.com with the following:

• Your full name and order number
• A copy of your order confirmation or receipt
• Photos or videos showing the defect, damage, or incorrect item
• Any relevant email or message history with our support team

Our team will respond within 1 – 2 business days to confirm if your request qualifies.

Return and Refund Process

1. Once approved, we will send you the return address and instructions.
2. Package the product securely and include a copy of your purchase confirmation.
3. Send the item using your local postal service or courier.
4. Provide us with the tracking number once your package is shipped.

Note: Customers are responsible for return shipping costs.

Refund Timeline

Refunds are typically processed within 7 business days after we receive your return. Once approved, we’ll issue a full refund, including the original shipping cost.

Depending on your bank or card provider, it may take 10 – 15 business days for the funds to appear in your account. If it takes longer, please contact your financial institution for assistance.

Important Notes

• Refunds and returns are valid for 180 days from the delivery date.
• Return shipping fees are the customer’s responsibility.
• We are not liable for packages lost or damaged during the return shipping process.
• Please do not send back any items without contacting our support team first.
• Unauthorized returns may not be processed or refunded.

For additional help or questions, reach out to us through the “Contact Us” page or email support@onope.com. We’re here to help make your experience with Onope simple, secure, and satisfying.