Privacy Policy

This Privacy Notice for SOUL & SPARKLE LLC (“we,” “us,” or “our”) explains how we collect, use, store, and share your personal information when you visit our website at https://onope.com, or interact with us in any other way, including through purchases, support, marketing, or events (collectively, the “Services”).

Please read this Privacy Policy carefully to understand your rights and our responsibilities. If you do not agree with our policies and practices, you should not use our Services.

Company Information

Company Name: SOUL & SPARKLE LLC
Address: 218 Ashland Ln, Sparta, MO 65753, United States
Email: support@onope.com
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

Summary of Key Points

• What information do we collect? We may collect personal information such as your name, email, shipping address, payment method, and order history.
• Do we process sensitive data? No, we do not collect or process sensitive personal information (e.g., religious beliefs, health data, etc.).
• Do we collect data from third parties? No, we do not purchase or receive personal data from third-party sources.
• Why do we process your data? We process your data to deliver and manage our Services, respond to your requests, fulfill legal obligations, and improve our platform.
• Who do we share your data with? Only trusted service providers (e.g., payment gateways, shipping companies) and only when necessary.
• What are your rights? Depending on your location, you may have the right to access, update, delete, or limit the use of your data.
• How do you exercise your rights? You can email us or submit a request through our Contact page to review or delete your information.

Table of Contents

1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Personal Information?
4. Do We Use Cookies and Other Tracking Technologies?
5. How Long Do We Keep Your Information?
6. Do We Collect Information from Minors?
7. What Are Your Privacy Rights?
8. Controls for Do-Not-Track Features
9. Do United States Residents Have Specific Privacy Rights?
10. Do We Make Updates to This Notice?
11. How Can You Contact Us About This Notice?
12. How Can You Review, Update, or Delete the Data We Collect?

1. What Information Do We Collect?

We collect personal information you voluntarily provide to us when you:

• Place an order or make a purchase
• Subscribe to our newsletter
• Contact customer service
• Create an account (optional)

The types of data we collect include:

• Contact information: name, email address, shipping and billing address
• Order details: product purchases, order number, payment status
• Payment information: collected securely via third-party processors (we do not store card numbers)
• Technical data: browser type, IP address, device type, browsing history (via cookies)

2. How Do We Process Your Information?

We use your information to:

• Process and fulfill orders
• Provide customer support and order tracking
• Improve our website performance and customer experience
• Send updates, promotions, or relevant product recommendations (if you opt in)
• Comply with legal or regulatory obligations
• Prevent fraudulent activity and ensure website security

3. When and With Whom Do We Share Your Personal Information?

We only share your personal data in the following circumstances:

• Payment Processors (e.g., Stripe, PayPal) to complete your transactions
• Shipping Partners (e.g., USPS, FedEx) to deliver your orders
• Service Providers who assist with website hosting, analytics, or email marketing
• Law Enforcement or Regulators, if required by applicable laws

Your data is never sold to third parties for advertising or marketing purposes.

4. Do We Use Cookies and Other Tracking Technologies?

Yes. We use cookies and similar technologies to:

• Remember your shopping preferences
• Track website performance and usage
• Analyze visitor behavior for marketing and optimization

You can control cookie preferences through your browser settings at any time.

5. How Long Do We Keep Your Information?

We retain your data for as long as necessary to:

• Fulfill your order
• Provide customer support
• Comply with legal requirements (e.g., tax, accounting laws)

When data is no longer needed, we securely delete or anonymize it.

6. Do We Collect Information from Minors?

No. Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us immediately.

7. What Are Your Privacy Rights?

Depending on your location (e.g., EU, California), you may have the right to:

• Access the personal data we hold about you
• Request corrections to your information
• Ask for deletion of your personal data
• Object to certain data processing
• Withdraw your consent (where applicable)

To exercise these rights, email support@onope.com or contact us through our website.

8. Controls for Do-Not-Track Features

Most web browsers allow you to activate a “Do-Not-Track” (DNT) feature. We currently do not respond to DNT signals but are exploring options to support this in the future.

9. Do United States Residents Have Specific Privacy Rights?

Yes. If you are a California resident, you may be entitled to rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what data we collect and why
• The right to request deletion of your data
• The right to opt out of data sharing (we do not sell your data)

To make such a request, contact us using the information in the “How to Contact Us” section.

10. Do We Make Updates to This Notice?

Yes. We may update this Privacy Policy as needed to reflect changes in the law, technology, or our business practices. When updates are made, we will revise the “Last Updated” date and notify you where appropriate.

Last Updated: April 25, 2025

11. How Can You Contact Us About This Notice?

If you have questions or concerns about how we handle your personal information, please reach out:

Email: support@onope.com
Address: 218 Ashland Ln, Sparta, MO 65753, United States
Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

12. How Can You Review, Update, or Delete the Data We Collect?

To access, correct, or delete your personal data, please email us at support@onope.com with your full name, order number (if applicable), and your specific request. We will respond within 7 business days, in accordance with data protection laws.