FAQs

Shopping Information

1. How do I find a printed t-shirt, hoodies, tank tops I like?
You can easily find your favorite printed t-shirts, hoodies, tank tops by using the search bar at the top of our website. Simply enter keywords, colors, or styles you’re interested in. You can also browse our curated categories to explore various collections and discover new designs.

2. What sizes do you offer?
We offer a wide range of sizes to suit different body types. Most items are available in sizes S to 3XL. You can find specific size details in the size chart located on each product page.

3. What materials are your products made from?
Our apparel is crafted from premium cotton blends, with select items using organic or recycled fabrics. Each product page specifies the exact material composition.

4. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you save your shipping details, track past and current orders, and access exclusive discounts and promotions.

Payment Information

1. What payment methods are accepted at Onope?
We accept a variety of secure payment options, including:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• PayPal

2. Is my payment information secure?
Yes, your security is our top priority. Onope uses SSL (Secure Socket Layer) encryption and PCI-compliant payment gateways to ensure all your data is protected during checkout.

3. Can I use a discount or coupon code?
Yes! During checkout, enter your promo or coupon code in the designated field. The discount will be applied instantly to your total.

4. What should I do if my payment fails?
If your payment is declined, you’ll receive an instant notification. Please double-check your payment details, make sure your card has sufficient funds, and try again. Alternatively, you can switch to a different payment method.

Order & Returns

1. What is your return policy for printed t-shirts?
We offer a 180-day hassle-free return policy. If you’re not completely satisfied with your purchase, you can return your item within 180 days from the delivery date. Items must be in original condition, unwashed, and with tags intact.

2. How do I return an item?
To return a product, follow the return instructions in your order confirmation email. Make sure to include the original invoice in your package. For any help, our support team is always ready to guide you through the process.

3. Who covers the return shipping costs?
Buyers are responsible for return shipping fees unless the product arrived damaged, misprinted, or defective. In such cases, please contact us immediately and we’ll take care of it.

4. Can I change or cancel my order?
Yes! If you need a different size, color, or even design, you can request an exchange. Simply contact our customer service, and we’ll help you process your exchange smoothly.

Still Need Help?

Contact our support team at support@onope.com – we’re happy to help!