Cancel/Change Order

At Onope, we want every customer to enjoy a smooth and satisfying shopping experience. We understand that sometimes you may need to cancel or make changes to your order. Please review the important information below to ensure timely assistance.

1. Order Cancellation or Modification

If you wish to cancel or modify your order, you must contact us within 24 hours of placing the order. After this time, your order may already be in processing or shipped, and we won’t be able to make any changes.

How to cancel or change your order:

• Contact us as soon as possible via the Contact Us page or by emailing support@onope.com.
• Include your order number and clearly state whether you want to cancel or modify the order (e.g., change size, quantity, color, or design).
• We will confirm via email whether your request can be fulfilled based on the order status.

Please note:
Orders placed during weekends or holidays will be handled the following business day.

2. Address Accuracy

To avoid delays or failed deliveries, please ensure that your shipping address is accurate and complete before submitting your order. Onope cannot be held responsible for any issues caused by incorrect or incomplete address details.

Important:

• If your order is returned to us due to an incorrect address, you may be charged for reshipping fees.
• Always double-check your apartment number, street name, postal code, and contact number before finalizing your purchase.

3. Need Help?

If you have questions about your order, need help with a cancellation, or want to request changes, don’t hesitate to reach out. Our customer support team is here to help and will respond as quickly as possible.

Email: support@onope.com

Visit our Contact Us page for additional support options.