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Return to shopThank you for shopping at Onope. We are committed to delivering your order quickly, safely, and reliably. This Shipping Policy outlines our shipping procedures, estimated delivery times, and important information you need to know when placing an order with us.
Company Information
Company Name: SOUL & SPARKLE LLC
Address: 218 Ashland Ln, Sparta, MO 65753, United States
Email: support@onope.com
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday
Shipping Carriers
We partner with reputable shipping carriers to ensure timely and secure delivery:
- USPS (United States Postal Service)
- DHL
- EMS (Express Mail Service)
- Local postal services (depending on your region)
Order Processing
All orders are processed after payment is confirmed. We process orders Monday through Friday during business hours (EST), excluding the following public holidays:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Estimated Delivery Times
Delivery time is based on both the handling time and the transit time, which vary depending on your selected shipping method and location.
| Delivery Type | Handling Time | Transit Time | Cost | Fulfilled |
|---|---|---|---|---|
| Standard Delivery | a business days | 2 – 4 business days | $6.99 | Monday – Friday |
Note:
- Orders placed before 5:00 PM (EST) will be processed the same business day.
- Orders placed after 5:00 PM (EST) or on weekends/holidays will be processed on the next business day.
- Estimated delivery = Handling time + Transit time.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking link. Please allow 2 – 3 business days for the carrier to scan and update your tracking information.
If you don’t see the tracking email in your inbox, please check your spam or junk folder.
Shipping Restrictions
Please note that we do not ship to the following locations:
- APO/FPO addresses
- PO Boxes (for certain items).
- International destinations outside the United States
Incorrect Address Disclaimer
It is your responsibility to ensure that your shipping information is correct when placing an order. Please double-check the accuracy of your address at checkout.
- If your address is incomplete or incorrect, we may contact you for clarification, which may delay your order.
- We are not responsible for packages delivered to the wrong address due to customer error.
- If an order is returned to us due to an incorrect or undeliverable address, a re-shipping fee of $6.99 will apply.
- Returned orders may be discarded at our shipping partner’s facility after failed delivery.
We are also not responsible for any loss, theft, or damage that occurs if you redirect or forward your parcel after it has shipped.
Personalized Orders
Please note: Orders with customization or personalization may require additional processing time depending on the complexity of the request. You will be notified via email if this applies to your order.
Customer Satisfaction Guarantee
At Onope, your satisfaction is our priority. We are committed to providing accurate, fast, and secure shipping. If you experience any issues or delays with your shipment, please contact us immediately – we’re here to help.
Email: support@onope.com