Returns Policy

At Onope, we strive to provide an excellent shopping experience. We understand that returns may be necessary from time to time, and we aim to make the process as easy and hassle-free as possible for our valued customers.

Company Information

Company Name: SOUL & SPARKLE LLC
Address: 218 Ashland Ln, Sparta, MO 65753, United States
Email: support@onope.com
Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday

Initiating a Return

To initiate a return, please contact our support team via the “Contact Us” page on our website within 180 days of receiving your product. For a quicker resolution, please include the following information in your request:

• Name on the order
• Order number
• Detailed description of the issue
• Photos illustrating the problem (if applicable)
• Your preference for a replacement or refund

Return Policy

We accept returns for non-sale items within 180 days of receiving your order. Please note the following conditions for returns:

• Condition of Item: The item must be in its original condition, meaning it is unwashed, unworn, and has tags attached.
• Receipt: You must include the original sales receipt or order confirmation email when returning the item.
• Exclusions: We are unable to accept returns for customized or personalized items, unless they are defective or damaged.

Returns Procedure

Once you have contacted our support team and received an approved return address, please follow these steps to complete your return:

1. Prepare Your Return Package:
   • Include a printout of your purchase confirmation email along with the returned item(s).
   • Ensure the item(s) are in their original condition, including packaging and tags.
2. Ship the Package:
   • Use your local post office or a courier service to send the package to our warehouse.
   • Obtain a tracking number from the carrier and provide it to us for reference.
3. Confirmation:
   • Once we receive your return, we will send you an email confirmation.
   • You will be notified of the approval or denial of your return and refund or exchange request.

Important Notes

• Customer Errors: We are not responsible for customer errors, such as spelling or grammatical mistakes in custom orders, issues with original images, or errors in the ordering process.
  • Tip: We strongly recommend carefully reviewing your order before completing your purchase to avoid any mistakes.

Help and Support

If you have any questions or need assistance regarding your return, please do not hesitate to contact us. Our customer service team is here to help and will ensure a timely resolution.

We are committed to your satisfaction and will handle your return request with care.

For further assistance, please reach out to us via our “Contact Us” page or directly at support@onope.com.